Shipping and Returns

Crafting Period: Each piece is made-to-order. Please allow up to 6 weeks for your panel to be forged, patinated, and sealed before dispatch.
Secure Delivery: We use specialised art-handling packaging to ensure your metalwork arrives in pristine condition. All shipments are fully insured and tracked.
Shipping costs: Shipping for bespoke sizes is calculated at checkout based on weight and destination to ensure the most accurate and fair rate
Import duties: We ship globally from our studio based in Vilnius, Lithuania. Please note that non-EU orders may be subject to local customs duties and taxes.

Standard Sizes: We offer a 14-day return window for panels in our standard dimensions. If you are not satisfied, please contact us within 14 days of delivery.
Return Shipping: For standard returns, the buyer is responsible for return postage costs. We strongly recommend using a tracked and insured service, as the item must arrive in its original, undamaged condition.
Bespoke Commissions: Because bespoke panels are custom-crafted to your specific requirements, these sales are final and cannot be returned or exchanged.
Damages: In the rare event of transit damage, please contact us within 48 hours of delivery with photographic evidence. We will prioritise a replacement, or issue full refund.